Cloud service level agreements (SLAs): What you don’t know can hurt you

Everyone is talking about moving some of their services to the cloud.
However, who is responsible for the management of the services that will
operate in a cloud environment?  Who is responsible for identifying the
elements of the agreement? What type of agreement should be in place?
These are all questions that should be asked and understood before
moving a service to the cloud. Focus Areas: BPEL | DITA | ebXML | IDtrust | OpenDocument | SAML | UBL | UDDI
OASIS sites: OASIS | Cover Pages | | AMQP | CGM Open | eGov | Emergency | IDtrust | LegalXML | Open CSA | OSLC | WS-I